Here are some of the most popular questions regarding our order process.
Don't see your questions here? Get in touch with us at firstname.lastname@example.org and our friendly team will get back to you asap
- Where are you located?
We are an Australia based company, with our warehouse located in Truganina, Melbourne. All orders are handled and dispatched by our own internal team.
- Can I purchase in store?
Unfortunately we are an online only business, and all orders need to be placed via our website for delivery.
- How should I organise my spaces?
We have prepared some guides here to give you some ideas and inspiration
We would generally recommend starting with a value pack / bundle, as these have been carefully selected to work in most spaces and situations. You can then top up with individual items as required to make your dream space a reality 💖
- How much is shipping?
We offer flat rate of $14.99 Australia wide
- How long will it take to receive my order?
All orders are generally dispatched from our Melbourne warehouse in a speedy 1-3 business days. We use various couriers and standard courier transit times apply. Dispatch times will be extended during peak and sale periods.
We offer a 'Priority Dispatch' feature which can be purchased at checkout, and will guarantee next day dispatch from our warehouse.
- Do you ship internationally?
At this stage we only ship within Australia.
- What is your return policy?
Our return policy can be found here
- Can I make changes to my order?
In the event that an error has been made by you, please contact us as soon as possible email@example.com to determine the possibility of making changes, provided your order has not already been processed.